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CS&H ITB Consultancy Services
"Mentoring is a tremendous tool for companies adapting to
the major changes being faced globally by corporations today. It’s one of
the best, most cost effective and impactful ways you can develop someone. It
is a strategic initiative because it not only passes on the values and
culture of an organisation, it contributes to staff satisfaction and
retention."
Working Miracles, momentum The Quality Magazine, Issue
2 September, 2000
Mentoring
Mentors are people who share their skills, knowledge and experience.
Mentoring has emerged as one of the most successful ways of facilitating
learning in small workplaces. Small businesses can benefit from participating in
a mentoring project that enables them to:
Mentoring is a very effective means of achieving these
outcomes.
Full range of consultancy services
Competency profiling
Skills gap analysis/auditing
Training plan development and implementation
Professional development
Brokerage and negotiation of training
Learning resources and curricula
Assisting agencies with change management
Strategic planning
Database development
Website development
Knowledge management
Benchmarking
Quality self assessment
Evidence collection for assessment against
competencies
What is Planned
Training?
Planned Training is a
service designed by the Community Services and Health Industry Training Board,
Victoria (CS&HITB) to assist businesses to strategically meet their current
and future training needs. Services range from advice on an hourly consultancy
basis through to comprehensive training needs analysis, training plan
development, training brokerage and ongoing management of training.
We negotiate a contract that reflects your needs and budget.
Personalised mentoring ensures that the knowledge and skills of your
managers are enhanced during the process.
How
Planned Training Contributes to Quality Business Outcomes
How can Planned Training benefit you?
Planned Training
provides a systematic, non threatening and cost effective training
journey - a journey that will yield a great deal of insight into your business.
You will be empowered because you will be clearer and more confident about your
skill needs. More informed training consumers can provide more specific advice
to training providers about what they actually want.
The
key benefits of Planned Training are:
Training Needs
Analysis
Drawing from the Community Services Training Package and other
training packages, we follow a standard process in which:
Tailoring competency profiles to reflect the exact mix required by
the business is a keystone in a bridge between business plans and training
plans. Developing competency profiles is a fundamental step in assisting
businesses towards developing a learning culture.
Once
competency profiles have been defined, the ITB produces skill audit
questionnaires based on the particular competency profiles. These are quickly
and easily generated from the ITB’s database of competency standards.
Firstly, the managers complete questionnaires for each position, to
rate the level of importance of each particular skill, and the level of
competence required for each of the positions.
The employees complete a parallel questionnaire which is a self
assessment. They rate their competency against each element in each of the units
from the competency profile.
Then
we use a database to amalgamate and compare the information and generate
training plans for individuals and the whole organisation. As
one child care centre manager said,
"What the project has done is to build on existing human resource
management systems… to focus and target our in-service training. We’ve also
developed more detailed position descriptions that enable all the staff to see
how they fit into the centre. It’s been good for the untrained staff because
they can see that they are as competent in some skills as the qualified staff.
The process really recognises the considerable experience that some of the
untrained staff have with the centre."
This
level of analysis made a significant impact on the manager of an aged care
centre who had completed the TNA process:
"One of the key results for us was being exposed to contemporary HR
management approaches, in particular assessment of training needs. Because we
were restructuring at the time, going through skills audit and training needs
analysis helped us get a better understanding of the relationship between job
competencies, training and our strategic
goals."
The Planned
Training model
There are four key stages.
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Stage |
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What We
Do |
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The
first is to identify and review strategic business documents
and position descriptions. |
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Review how staff are deployed to meet business
goals |
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The
second stage is to determine what skills each employee
requires. |
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Align position descriptions to national competency standards and
set desired skill levels. Generate questionnaires. |
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The
third is to determine which of the required skills each
employee has. |
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Staff self assess their skill and knowledge needs.
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The
fourth is to analyse the results and determine training
needs |
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Data is analysed against business requirements using Skill
Audit software. A training plan is produced for individuals and the
organisation. |
All up, the process
takes between three and six months to complete depending on the size of the
organisation.
Privacy
All TNA information is dealt with in the strictest confidence.
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Michael
White, Executive Officer |
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Telephone |
+ 61 3 9347 0377 |
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FAX |
+61 3 9347 0464 |
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Address |
180a Palmerston Street CARLTON VIC 3053 |
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Email |
mwhite@intraining.org.au |
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